Ok, first off, let me say that I was most certainly predisposed not to enjoy my dining experience at the Bonefish Grill. I generally avoid all these stupid “P.J. O’Quackenbush’s”-type national chain restaurants…but, frankly, the dining scene here in Winston-Salem is so lacking that I’ll try pretty much anything at this point. (And I had initially gone earlier to one of Winston’s really great restaurants, the Ishi sushi bar, and the line was out the door–usually I’d wait, but I couldn’t this particular evening.)
So what were the big problems?
(1) The waitstaff is apparently required to wear chefcoats. WTF? Maybe all the local police officers should dress like the mayor…or firemen. Whatever…
(2) The usual annoying prepared speach/schtick that these chain places make the servers do. Does the management really think people find this appealing?
(3) For a fish restaurant, they have a suprizingly paltry, and quite boring, selection of fish. Just the “usual suspects:” tuna, sword, salmon, mahi, trout, sea bass (which is usally not sea bass at all, but a variety of grouper). How about something you can’t get at a restaurant that doesn’t (supposedly) specialize in fish: mackerel, turbot, amberjack, wahoo, etc. You know that expression, “There’s a lot of fish in the sea?”
(4) Most stunningly… They apparently don’t actually have any of this fish. That’s right, Katherine ordered trout…no trout. I ordered mahi….no mahi. Katherine then ordered tuna…no tuna. I tried salmon…no salmon. They did have bread, though. Maybe they should call it the “Breadcrust Grill” in the interest of truth in advertising.
(5) After this disaster, the manager comped our $7.00 appetizer. Nice try…but, I worked in food service for almost 10 years; when you have a screw up like being out of 80% of the stuff on the meny, you comp the meal. Period.
(6) And to top it all off, the food we finally did get was mediocre at best. Maybe this is because by the time we got through this whole guessing game about what menu items they actually had, the kitchen was closing down and the chefs no doubt just wanted to go home.
I’d link to their website, but it’s entirely in Flash. This is also annoying.
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